Magic Wand Plus | Powerful Massager Germany
FAQ about purchasing the Hitachi Magic Wand
The Hitachi Magic Wand is a famous electric massager originally introduced in 1968 by the Japanese company Hitachi to relieve muscle tension and relax the body. It is known for its powerful vibrations and reliable performance. Today, it is commonly referred to as the "Magic Wand" and is distributed and managed by the US company Vibratex. Although the original product carried the "Hitachi" brand name, Hitachi later distanced itself from this product line for brand image reasons.
The Magic Wand series now includes various models, including Magic Wand Original, Magic Wand Plus, Magic Wand Mini and Magic Wand Rechargeable, which come with different features such as wired or wireless design and improved portability.
No, the Magic Wand (including the Magic Wand Original and other models) is not waterproof. It is designed as a household electrical appliance and is powered by either a power cord or a battery. Therefore, it should not be used in the bathtub or shower. The manufacturers strongly recommend against exposing the device to water to avoid damage or safety risks.
- Magic Wand Original and Plus are wired models and are not suitable for contact with water.
- Magic Wand Rechargeable and Mini are wireless models, but are not labeled as waterproof.
The device should always be kept dry during use.
Yes, we attach great importance to your privacy and pack all items carefully and neutrally.
Our customer service typically responds to inquiries within 24-48 hours. Delays may occur during the holidays.
The arrival time of your order depends on your location. Delivery to most parts of Germany takes 5 to 7 business days. In remote areas, it may take 2 to 3 additional days. For more detailed information, please contact our customer service team and provide us with your postal code.
Outside Germany: Delivery may take 7 to 10 working days.
Changes after the order : As long as the order hasn't been shipped, you can contact customer service to change the delivery address or order details. Once the order has been processed (i.e., within 2-24 hours of shipping), changes may no longer be possible.
Procedure : Send an email with your order number to support@magicwandstore.de as soon as possible to speed up the process.
Note : Once the order has been shipped, address changes must be coordinated directly with the shipping company and may incur additional charges. Please verify your shipping address before ordering.
We offer a 30-day warranty from the date of purchase. Please have your proof of purchase (invoice or order confirmation) and photos of the product (including the serial number and defect) ready. Contact our customer service team for verification and processing. Please see our Return and Exchange Policy for further details.